January 9th, 2008

The Impact of Real Time Promotions in Digital Service Offerings

By Dr. Shuki Idan

systems.JPGNotice how everything today is happening at an accelerated pace? That’s how your customers want to get what they need from you – ASAP. That means tighter delivery cycles and the ability to provide a multitude of different deliverables through numerous channels. Which in plain English means being able to deliver digital service offerings in real time. So the real question is, are your systems up to the task? Read on to find out.

Digital content and data services are the expected business growth drivers of Telecom operators. But this type of content is very different from the traditional communication services. These products are much more diversified, highly related to customers’ lifestyle, can have multiple cross-media relationships (e.g. song, ring-tone, real-tone, performer picture, latest gossip, latest video clip, other songs from the same album, link to concerts schedule, etc.), have a relatively easily identified target audience, and most have a relatively short lifetime (e.g. related to a specific event, hit parade, location, etc.).

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